From Customer to Colleague: Shanila Johnson's Story at Kunes Hope Chevrolet
Some of the best stories at Kunes Hope Chevrolet don't start with a job application. They start with an oil change.
That's exactly how Shanila Johnson's journey began. She'd purchased her vehicle from the Kunes Greenfield location, and when it was time for a service appointment, she came in with something else on her mind too: she was considering trading in her vehicle for something new. What she didn't expect was to walk out with a new career instead.
"I got a car from the Greenfield location, but I came in for a service appointment, and I was looking to trade in my vehicle," Shanila said. "I ended up leaving with a new job."
It's the kind of story that says a lot about the environment at Kunes Hope Chevrolet. For Shanila, what stood out from day one was how welcoming the team was.
"I think the culture is very open," she explained. "You can connect with anybody around here. There's nothing where it's negative. Once I came in, it was like open arms."
That sense of openness has shaped how she approaches her own role as a Sales Representative. For Shanila, the job isn't just about selling cars. It's about the relationships and knowledge that come with it.
"I like that I'm able to learn and help customers," she said.
That combination, genuine care paired with a willingness to keep growing, is what customers notice when they sit down with Shanila. She understands what it's like to be on the other side of the desk, because not long ago, she was. That perspective helps her connect with customers who walk in unsure of what they need, the same way she once did.
Stories like Shanila's are part of what makes the Kunes team different. It's a place where a routine service visit can turn into an unexpected opportunity, and where the people helping you find your next vehicle are just as invested in the community as you are.
If you're looking for a sales team that listens first and treats you like a neighbor rather than a transaction, stop by Kunes Hope Chevrolet and ask for Shanila. She'll be glad to help, whether you're shopping for a new car or just curious about what makes this team tick.